I've purchased a year and a half ago a NAS from Thecus. It's the N4100Pro model which you can see on the right.
The purpose of this post is to tell how I'm satisfied with my Thecus NAS !
It's so rare that the product is good and the support by the company is so good that It needs to be shout ! ;)
Usually, what you can read on internet is complains, issue...
Here it's just about satisfaction !
First, the installation and setup was easy, the features was here and working.
Ok it's what I've paid for...
But I've been quite surprised that Thecus was actually updating the firmware and adding functionality regularly which gives some new functionality, new user interface.
Just compare this situation to Sony : I've bought a laptop half a year ago, with windows vista. I've upgrade to windows 7 : they offer no support for windows 7 at all for my laptop. No driver, no help. The result : My laptop battery hold 1 hour max. The webcam do not work...
There is plenty of other lack of support : My old mobiles (sony Z5, siemens, samsung U600): very few or no firmware update.
My Current HTC Magic, I'm stuck with Android 1.6 and I can only drool over Android 2.1/2.2...
But let's get back to Thecus.
They've switch the user interface in a major firmware upgrade (2.x to 3.x) to ExtJS which end to a very user-friendly interface, and they recently upgrade it again and it's even nicer, with a flash login interface ! (if no flash is available, a standart interface will replace it)
A module system, which is share with many other products allow to add functionnality to the NAS :
this link. Noteworthy : SSH Deamon !
And finally, they've got a JIRA style support interface (it uses http://www.kayako.com/ software and it's very nice) where you can get help or ask for feature request. They do respond like normal brained human ;)
Here is some screenshots of the web interface :
Some resources :